When I sign in I receive an error message, what can I do?

If you are trying to sign in and you receive an error stating: "The information you provided is not valid," this means that we have no record of a registered user for that e-mail address. You most likely registered using a different e-mail address. If you need to register, click on Log In, and then proceed to "I want to register" > Register Now

If you are trying to register and you receive a message stating: "A shopper with that e-mail address is already registered," this means that an account has already been created for that particular e-mail address. Only one account can be created per e-mail address. If this e-mail address is yours, be sure to sign in instead of registering again.