My Account
- The person in charge of the account is no longer working with us and I cannot access the account to reorder, what can I do?
- How do I update my account information?
- I forgot my password. What do I do?
- Can I change the email address on my MorningPrint account?
- When I sign in I receive an error message, what can I do?
Ordering from Morningprint
- How can I get a quote?
- Files not uploading or large files not uploading
- The website is timing out / I keep receiving error messages while ordering, what can I do?
- Can I get a physical proof?
- Can I change my order?
- Where can I check the details on the order?
Payment & Billing
File preparation
- How can I express transparent part in preparing a file for Clear Plastic?
- What is the recommended document size? Can I download templates?
- Can I add a border to my design?
- How Do I make sure that my fonts appear as I have created them? What does outlining / rasterizing text mean?
- What is the Overprint function and when should it be used?
- What is the cutting margin of error?
Regarding production & product
- What is Plus Plastic (clear plus, silver plus, gold plus, hologram plus)?
- What is CMYK offset Printing?
- What is gang-printing?
- Do you match Pantone Colors?
- What is the minimum quantity we can order?
- How much time is required for production?
Shipping & Delivery
- Do you ship to other countries?
- What Delivery Company is used for Shipping?
- Who pays for the delivery? Can I avoid the shipping charge?
- Is blind shipping available?
- Can I consolidate the shipping between multiple orders?
- How can I find out about the status of my delivery?